Welcome to Drape Story, Where Elegance Meets Ease!

We're delighted to welcome you to the world of sophistication and style at Drape Story. Your satisfaction is our utmost priority, and we're committed to ensuring your shopping experience is as enjoyable as it is seamless. Please take a moment to acquaint yourself with our updated Return and Exchange Policy, meticulously designed to guarantee your peace of mind throughout your shopping journey.

Understanding the Terms

Let's break down some key terms:

✔️ We/Us/Drape Story: The dedicated team at SPACES Drape Story, based in India.
✔️ Goods: The fabulous items awaiting your discovery on our platform.
✔️ Orders: Your gracious requests to acquire Goods from us.
✔️ Service: Our user-friendly website, bringing the magic of Drape Story right to your fingertips.
✔️ Website: Your gateway to treasures at https://www.drapestory.in.
✔️ You: The wonderful individual or esteemed company using our Service.

Our Generous Return Policy

Your happiness is our priority. Whether you seek repair, replacement, return, or exchange, our flexible policy has you covered. Explore the realms of RETURNS, REFUNDS, GIFT CARDS, and EXCHANGES, all guided by the terms below.

Please Note: Returns/Exchanges can be requested only once per Order.

Refunds Made Easy

To request a refund, simply raise a return request within 7 working days from the delivery date. Find the Return/Exchange button on the Home Page Footer, under Customer Service.

Steps to Book Your Returns/Exchange:

To be eligible, ensure:

✔️ The product is in its original packaging.

✔️ It hasn't been used or damaged.

✔️ This is your first return/exchange for the product/order.

✔️ The original tags are still attached.

✔️ You have the receipt or proof of purchase.

✔️ You have raised the request & pointed out the reason for return within 7 days of delivery. 

Important Notes:

✔️ Returns/Exchanges can be requested only once per Order.

✔️ Fabric Swatches, Blinds, Upholstery Fabrics, Cushion Covers, and Wallpapers cannot be returned.

✔️ Custom Orders also cannot be returned and must be Prepaid only.
✔️ Heavily Discounted Products will not be eligible for Returns & Echanges. Kindly check the tags on the product page before you make a purchase.

✔️ For Cash on Delivery (COD) orders, the processing of returns, exchanges, or refunds will commence once we receive the payment from our Shipping Partner. This procedure may take Sup to 28 days from the date of delivery.

✔️ A charge of Rs 200 will be applied for each return/exchange against each Order ID. Cost for the forward shipment will be borne by the Brand. 

✔️ Drape Story reserves the right to refuse returns, refunds, or exchanges for all requests.

Once we receive your product, our experts will carefully inspect it and process your refund. The money will be returned to your original online payment method. For COD orders, the refund will be credited as a gift card.

Embrace the Exchange

Need a change of Size or Color? We're here to accommodate! You've got 7 days to request an exchange.

Please Note: Returns/Exchanges can be requested only once per Order.

To be eligible, ensure:

✔️ The product is still in its original packaging.

✔️ This is your first return/exchange for the product/order.

✔️ It's in pristine condition, not used (installed) or damaged.

✔️ The original tags are still attached.

✔️ You have the receipt or proof of purchase.

✔️ You have raised the request & pointed out the reason for the exchange within 7 days of delivery. 

Important Notes:

✔️ Fabric Swatches, Blinds, Upholstery Fabrics, Cushion Covers, and Wallpapers cannot be exchanged.

✔️ Custom Orders also cannot be exchanged and must be Prepaid only.

✔️ Items purchased on Discounted rates will be Exchanged at Prevailing Discount rates and not on Original Discount Rates.

✔️ A charge of Rs 200 will be applied for each return/exchange against each Order ID.

✔️ For Cash on Delivery (COD) orders, the processing of returns, exchanges, or refunds will commence once we receive the payment from our Shipping Partner. This procedure may take up to 28 days from the date of delivery.

✔️ Drape Story reserves the right to refuse returns, refunds, or exchanges for all requests.

Please Note: Fabric Swatches, Blinds, Upholstery Fabrics, Cushion Covers, and Wallpapers and Heavily Discounted Items cannot be returned or exchanged. Installed items cannot be returned or exchanged. Customized Items cannot be returned or exchanged. 

Once we receive the item & COD payment and confirm its condition, your exchange will be on its way.

 Additional Points for Your Peace of Mind

Manufacturing Defects: If you spot any manufacturing defects within 7 days of receiving the package, do not install the product. Email us at care@drapestory.com with the order number and photos of defects, and we'll arrange a replacement or refund if the case is genuine. 

Warranty: Enjoy a 1-year warranty against misprints, fading, pilling, and color bleeding on fabric items. Follow care instructions and reach out to us at care@drapestory.com with photos if you need help.

Received Wrong Product or Size: We're here to fix it! If we shipped you the wrong item by mistake, send us an email within seven days of receiving items that don't match your order We'll arrange replacements or assist you.

If you have ordered the wrong size by mistake then please write to us at care@drapestory.com. We will try to find the best possible solution as per our policy. 

Non-Returnable Discounted Products

Please note that heavily discounted products may be non-returnable. Check the product tags for return eligibility before making a purchase.

Order Modification and Cancellation

✔️ Order changes are not allowed after 12 hours from the time of order placement.

✔️ Order cancellation requests will not be accepted after 24 hours from the time of order placement.

✔️ In the case of heavily discounted products, no exchanges or returns are permitted once the product reaches you. Any necessary exchanges must be initiated through the exchange cycle.

Different products may have varying return and exchange policies. Please review the specific policy for each product before placing your order.

At Drape Story, we're dedicated to your satisfaction. Your confidence in us propels us forward. So, shop with delight, knowing that we're here to ensure your journey with us is as delightful as the products you love. Happy shopping!

Expect updates on your return status via email, phone, and SMS, provided we have your contact info.