FAQs

Product Information:

1. How do customers determine the right Curtain size for their windows?

• • Choosing the correct Curtain size is crucial for aesthetics and functionality. To assist our customers in finding the perfect fit for their windows, we provide a comprehensive guide on our website. This guide covers topics such as measuring windows, curtain lengths, and styles, helping customers select the ideal Curtains for their space.
  • You can read the guides before placing your order here:
    How to Measure - Curtains
  • How to Choose - Curtains
  • In case you are still not sure, you can also ask our help by booking the following service from our website: Measurement Service
    
    

1. Are your Curtains available in custom sizes and colors?

• Yes, our Curtains offer versatility in both size and color. Customers can personalize their Curtains to suit their unique preferences and home decor. 
• If you have specific size or color requirements for Curtains, feel free to reach out to us at care@drapestory.com or drop us a message on WhatsApp, and we'll be delighted to assist you with your customized order.
  
  

1. Can customers request Fabric Swatches (samples) before making a purchase?

• We understand the importance of tactile experience when choosing Upholstery Fabrics and Wallpapers, that's why we offer Fabric samples upon order, allowing customers to feel and see the quality of our materials before making a purchase decision.
  
  

1. Do you offer design consultations or assistance with product selection?

• Absolutely! We are here to support our customers in their design journey. If you require guidance on selecting the right Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, Wallpapers, Roman Blinds, or any other products, our expert team is ready to provide design consultations. Simply drop us a message on WhatsApp or call us at +91 8908208289, and we'll be happy to assist you.
  
  

1. Can customers order a single Curtain panel or do they need to buy them in pairs?

• We understand that customers have varied needs. Whether you need a single Curtain panel or a pair, we offer the flexibility to accommodate both preferences when purchasing Curtains.

1. Are your fabrics suitable for homes with pets or children?

• Our 100% polyester fabrics, used in products such as Curtains, Cushion Covers, and Upholstery Fabrics, Table & Bed Runners are designed with durability in mind. They are a great choice for homes with pets or children, as they are long-lasting and easy to clean, ensuring your decor remains stylish and functional.

1. What materials are used in your products?

• Our products, including Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, Wallpapers, and Roman Blinds, are crafted from high-quality 100% polyester materials. This ensures a combination of durability and aesthetic appeal.
  
  

1. Are the Wallpapers ready to install?

• Yes, our Wallpapers are ready to adorn your walls with style. However, please note that while the Wallpapers themselves are ready for installation, we do not provide adhesive or installation services.
• You can easily have a local carpenter install the Wallpapers for you to complete the transformation of your space.
  
  

• 9. Do you have any promotions or discounts for bulk orders?
• If you're interested in placing Business orders for Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, Wallpapers, or Roman Blinds, we encourage you to get in touch with us at +91 7208483332 (Mr. Deep Patel) for inquiries regarding special promotions or discounts tailored to your requirements.

10. What is the typical delivery time for your products?

• We understand the importance of timely delivery. All our products, including Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, Wallpapers, and Roman blinds, are shipped within 2 days from the date of placing your order, ensuring you receive your items promptly.
• If you wish to track your order once it is shipped you can do so with AWB Number, Mobile Number or Order ID here
  
  

11. What should customers do if they receive a damaged or defective item?

• In the unlikely event that you receive a damaged or defective item, we have a clear process outlined in our Shipping & Returns policy.
• Please refer to this policy to initiate a Return/Exchange request and have the issue promptly addressed.

• 12. What is the warranty or guarantee policy for your products?
• To ensure your peace of mind, all our products come with a 1-year warranty from Drape Story, whether you've purchased Curtains, Cushion Covers, Upholstery Fabric, Bed and Table Runners, Wallpapers, or Roman Blinds.
  
  
  

Ordering and Shipping:

1. Do you offer free shipping on all orders?

• We offer free shipping on all orders above INR 1500, which includes products such as Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, Wallpapers, and Roman blinds. 
• Orders below this threshold will incur a shipping fee of 100 rupees.
  
  

1. What payment methods are accepted on your website?

• We accept various payment methods, including Cash (up to INR 5000), UPI, Credit Cards, Debit Cards, and Digital Wallets, to facilitate convenient transactions for our customers purchasing Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, Wallpapers, and Roman Blinds.
  
  

1. How can customers track the status of their orders?

• Customers can easily track the status of their orders, through the tracking link sent by our trusted shipping partner, Ship Rocket. 
• Track your parcel with AWB Number, Mobile Number or Order ID here
  
  

1. Can customers cancel their orders if they change their minds before they're shipped?

• Yes, we understand that preferences can change. For non-customized orders, such as standard listed Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, and Roman Blinds and Wallpapers, customers have the flexibility to cancel their order within 24 hours of placing their orders.
• To cancel your order, give us a Call on +91 8908208289 or WhatsApp us or write and email to us at care@drapestory.com within 24 hours of placing their order. 
• However, please note that orders with any form of customization, can be requested for cancellation but their requests will be considered on a case basis. Drape Story reserves the right to deny the cancellation request of Customized Orders.
  
  

• Do you ship internationally or only within specific regions?
• We do offer international shipping for our products, including Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, Wallpapers, and Roman Blinds. However, it's important to note that international shipping charges will be borne by the customer.

Website and Customer Support:

1. Is it possible to order over the phone or do customers need to use the website?

• While most orders can be conveniently placed on our website, we do accommodate phone orders for customization or when customers require personalized consultation for Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, Wallpapers, Roman Blinds, or other products.
  
  

1. How do customers contact customer support with questions or issues?

• Our dedicated customer support team is ready to assist you. You can reach out to us via email at care@drapestory.in or through WhatsApp for any questions, concerns, or assistance regarding Curtains, Cushion Covers, Upholstery Fabrics, Bed & Table Runners, Wallpapers, Roman Blinds, or any other aspect of our products and services.

1. What should customers do if they have a question or issue with their order after business hours?

• The same contact methods apply even after business hours, ensuring that our customers receive the support they need whenever they require assistance. 

1. Do you have a customer loyalty program or rewards program for frequent shoppers?

• While we currently do not have a customer loyalty program in place, we have exciting plans for a loyalty program that will be introduced soon. Stay tuned for updates and exclusive benefits for our valued customers.
  
  

1. Do you provide installation services for Curtains and Blinds?

• While we do not offer installation services directly, we are more than willing to arrange installation services for Curtains and Blinds if the customer is willing to take up the subsequent installation charges.